The directory is continually updated throughout the year, and each bank office is checked quarterly for any changes.

Contacts listed for any company in the directory generally start with members of the management board, followed by a list of the relevant department heads.
For the larger companies, the directory lists the subsequent team leaders within each department where available.

The departments listed in the directory typically cover the following areas:

Accounting
Administration
Audit
Back Office
Corporate Banking
Credit
Equity Investment
Finance
Fixed Income Investment
Human Resources
Information Technology
International Banking
Legal & Compliance
Operations
Private Banking
Retail Banking
Risk Management
Settlement
Treasury